Purpose
This policy describes how YMCS identifies, manages, records, reports and learns from incidents that occur during the delivery of supports, in line with the NDIS (Incident Management and Reportable Incidents) Rules 2018.
Our approach
- Respond – make sure everyone is safe, provide first aid and call emergency services where needed.
- Record – document the incident and any evidence as soon as possible.
- Report – notify management and, where required, the NDIS Commission, police and families or guardians (with consent).
- Investigate – work out what happened and why.
- Improve – put actions in place to prevent it happening again.
Reportable incidents
Some serious incidents must be reported to the NDIS Commission, including the death of a participant, serious injury, abuse or neglect, unlawful sexual or physical contact or assault, sexual misconduct, and the unauthorised use of a restrictive practice. We report these within the timeframes set by the NDIS Commission.
Involving you
Participants affected by an incident are involved in the response, supported throughout and kept informed of outcomes. You can request an advocate at any time.
Contact
Questions about this policy? Call 0433 755 768 or email enquiries@yourmatecare.com. This page is a summary; the full policy is available on request, including in Easy Read and other formats.