Purpose
YMCS is committed to protecting your privacy. This policy explains how we collect, use, store and disclose personal and health information in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles and the Health Records Act 2001 (Vic).
What we collect
We collect only the information we need to provide safe, quality supports. This may include your name, contact details, date of birth, NDIS number and plan details, health and disability information, emergency contacts, cultural and communication preferences, and records of the supports we provide. For job applicants and staff, we collect employment, qualification and screening information.
How we use it
- To plan, deliver and review your supports.
- To claim payment through the NDIS or your plan manager.
- To meet our legal and NDIS registration obligations, including incident reporting.
- To respond to feedback and complaints.
- For recruitment and employment purposes (applicants and staff).
Consent and disclosure
We ask for your consent before collecting information and before sharing it with others, such as other providers or health professionals. We will only disclose information without consent where required or authorised by law, for example to prevent a serious threat to someone’s life, health or safety, or to report to the NDIS Commission.
Storage and security
Information is stored securely with access limited to authorised staff. We take reasonable steps to protect it from misuse, loss and unauthorised access, and we securely destroy records when they are no longer required to be kept.
Data breaches
If a data breach is likely to result in serious harm, we will notify affected people and the Office of the Australian Information Commissioner under the Notifiable Data Breaches scheme.
Access and correction
You can ask to see or correct the information we hold about you at any time by contacting us. Privacy concerns can be raised with us, or with the Office of the Australian Information Commissioner (oaic.gov.au).
Contact
Questions about this policy? Call 0433 755 768 or email enquiries@yourmatecare.com. This page is a summary; the full policy is available on request, including in Easy Read and other formats.