Purpose
This policy explains your rights as a participant receiving supports from Your Mate Community Services (YMCS), and the responsibilities that help us work well together. It reflects the NDIS Act 2013, the NDIS Practice Standards, the NDIS Code of Conduct and the UN Convention on the Rights of Persons with Disabilities.
Your rights
- Dignity and respect – to be treated with courtesy and respect, free from discrimination.
- Choice and control – to make decisions about your life and supports, including choosing and changing providers.
- Privacy – to have your personal information kept confidential and handled lawfully.
- Safety – to be free from violence, abuse, neglect, exploitation and discrimination.
- Information – to receive clear information about your supports, costs and service agreement in a format you understand.
- Culture and identity – to have your culture, values, beliefs, gender identity and sexuality respected.
- Advocacy – to have an advocate or support person of your choice with you at any time.
- Feedback and complaints – to complain without fear of losing your services, and to complain directly to the NDIS Commission.
Your responsibilities
- Treat support workers and others with courtesy and respect.
- Give us accurate information so we can support you safely.
- Let us know as early as possible if you need to cancel or change a service.
- Provide a safe environment for workers when supports are delivered in your home.
- Follow the terms of your service agreement.
How we uphold your rights
We explain your rights at intake and in your service agreement, train every worker in human rights and the NDIS Code of Conduct, involve you in planning and reviewing your supports, and welcome feedback at any time.
Contact
Questions about this policy? Call 0433 755 768 or email enquiries@yourmatecare.com. This page is a summary; the full policy is available on request, including in Easy Read and other formats.