Our commitment
YMCS has zero tolerance for violence, abuse, neglect, exploitation and discrimination. Every participant has the right to be safe, and every member of our team has a responsibility to prevent, recognise and respond to harm.
Prevention
- All workers hold a current NDIS Worker Screening Check and complete the NDIS Worker Orientation Module.
- Training in recognising signs of abuse and neglect, and in responding and reporting.
- Person-centred planning that identifies and reduces risks.
- Supporting participants to understand their rights and to speak up.
Responding to harm
If any form of harm is suspected or disclosed, our first priority is the immediate safety of the person. We will contact emergency services if needed, report to the police where a crime may have occurred, notify the NDIS Commission where it is a reportable incident, and support the person throughout.
Speaking up
Anyone can raise a concern with us, confidentially or anonymously. You can also contact the NDIS Commission on 1800 035 544 or the National Disability Abuse and Neglect Hotline on 1800 880 052. In an emergency, call 000.
Contact
Questions about this policy? Call 0433 755 768 or email enquiries@yourmatecare.com. This page is a summary; the full policy is available on request, including in Easy Read and other formats.